AI Operations & Automation

Automate the Work.
Free the Team.

We build AI systems that handle customer service, order processing, and back-office workflows — in production, not proof-of-concept.

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The Problem

Most teams automate 10% and call it done

60% of B2B distributors have order entry automation. Most of it handles only the clean cases — structured orders from known customers in a standard format. The exceptions still land on a human's desk.

Exceptions are where the cost lives. Customer service escalations, non-standard orders, invoice disputes, supplier delays — these are the workflows that consume your team's time and your margin. We automate those too.

What We Build

Three automation layers

Customer Service Automation

AI-powered first-response layer that resolves standard inquiries, escalates edge cases, and logs everything — without a human in the loop for routine requests.

Outcome: 60–80% inquiry resolution without human touch

Workflow & Back-Office Automation

Order entry, invoice processing, supplier coordination, inventory alerts — we map the manual steps and replace them with AI-driven workflows integrated into your existing ERP or stack.

Outcome: Operational cost reduction, measurable in the first 90 days

Exception Routing & Escalation Logic

The hardest part of automation is handling what the automation can't handle. We design the exception layer — what gets escalated, to whom, with what context — so your team only sees what requires judgment.

Outcome: Team capacity freed for customer relationships, not queue management

Deliverables

What you get

Operations Audit — current-state process map with automation opportunity sizing

Automation Architecture — system design, tool selection, integration spec

Production Build — deployed, tested, and running in your environment

Operations Playbook — documentation your team can run without us

90-Day Review — performance check, cost measurement, next-stage planning

Who This Is For

B2B, B2C, and government operators

This service is built for organizations with high-volume, repetitive operational workflows — wholesale distributors, e-commerce operators, logistics companies, and government agencies managing large transaction volumes. If your team spends more than 20% of its time on tasks that follow the same pattern daily, we can automate most of it.

Start with the audit

A paid strategy call is 60 minutes with Hesam, recorded, with a one-page action memo. €199 — launch price €149 for a limited time, credited toward bigger work if you start within 14 days.